If I Could Give It Half a Star, I Would – How One Move to Spain Nearly Went Wrong
April 24, 2025
Moving to another country should be an exciting adventure. But for Lisa (name changed), her relocation from Manchester to Madrid quickly became a nightmare—thanks to choosing the wrong international removals company. What was supposed to be a fresh start turned into one long, frustrating ordeal.
If you’re planning your own removals to Spain, Lisa’s story will show you exactly what to avoid—and how the right partner (that’s us!) can make all the difference.
The Worst Start to a New Life Abroad
Lisa had recently accepted a teaching role in Madrid. Excited about the new opportunity, she contacted a company she found through a well-known comparison site. Their sales rep was friendly enough, and the price seemed reasonable, so she booked without giving it much more thought.
It wasn’t long before she regretted that decision.
A Chaotic Pickup Day
On the day of the move, Lisa expected a team of two or three professionals. Instead, eleven people turned up—none of whom seemed to be in charge. One man even made a crude joke at her expense in front of the team, and when she called him out, the rest simply looked away in awkward silence.
From the get-go, things were disorganised.
Mislabelling, Miscommunication, and Mayhem
Lisa had taken the time to clearly mark her belongings. Some were headed to her new flat in Madrid, while the rest were to be stored short-term in Barcelona. Despite this, everything ended up at the wrong destination.
Boxes labelled “Storage” were dumped in her flat. Furniture for her new home was jammed into the storage locker, crammed in with no care. In the end, the locker wasn’t even big enough, and she had to rent a second one.
Damaged Goods, Damaged Trust
Initially, the company’s sales rep replied to her emails, apologising and promising to “look into it.” But within days, responses became slower. Soon, she was bounced from one department to another, each blaming the next.
Eventually, they stopped replying altogether.
The final message she received said: “Gee, sorry. We’ll train our staff better.” Unsurprisingly, Lisa never heard from them again.
Then Everything Changed
A few weeks later, Lisa shared her experience with a colleague at work, who told her about our services.
That conversation changed everything.
What We Did Differently
After hearing Lisa’s story, we knew we needed to do more than just move boxes—we had to restore her trust. We quickly connected her with one of our top-rated international partners in Europe. Their professional team had years of experience handling removals to Spain.
Here’s how they turned things around:
- A thorough pre-move survey was carried out, ensuring everything was recorded, labelled, and prepared.
- Fragile items were bubble-wrapped, boxed, and stacked with care.
- Furniture was disassembled by trained experts and every screw, bolt, and bracket was packed in labelled bags.
- Delivery was scheduled to match her arrival—no delays, no excuses.
Pricing That Was Clear From the Start
One thing Lisa really appreciated was the honesty. There were no hidden fees, no surprise extras. The quote she received was the price she paid. And most importantly, everything arrived at the correct place—on time, undamaged, and exactly where it needed to be.
Support That Doesn’t Disappear
Throughout the process, Lisa had a direct line to a dedicated account manager. Whether she had a question about packing materials or customs paperwork, there was always someone to help.
Why Trust Us for Removals to Spain?
When you move with us, you’re not just another booking—you’re someone we care about helping. Our role is to remove stress, protect your belongings, and make the journey smooth from start to finish.
Here’s what sets us apart:
- Proven Results: We’ve helped thousands relocate across Europe, including countless moves to Spain.
- Tailored Support: Whether it’s a single-person move or a whole family, we customise everything to fit your needs.
- Reliable Network: Our vetted partners across Europe are held to the highest standards for care, punctuality, and professionalism.
- Clear Communication: We never leave you guessing. You’ll always know what’s happening, when, and why.
Ready to Move? Learn From Lisa’s Experience
Lisa’s story is a reminder of how stressful a bad removals company can make your move. You deserve better.
And while her experience was real, it doesn’t have to be yours.
If you’re planning a move to Spain—whether from the UK, Ireland, France, or anywhere else in Europe—get in touch with us. We’ll connect you with a trusted team, handle the hard parts, and make your relocation as easy as possible.
Your move should be exciting, not exhausting.
✅ Need Expert Help?
Avoid costly mistakes. Choose a team that puts your peace of mind first.
📞 Contact us today for a free quote or friendly advice.
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